Remote workers are an asset to entrepreneurs and start-up companies as they don’t cram up your office space, consume your electrical and electronic resources, can work on different time zone altogether (which means getting the work done while you are sleeping), and can be more agile and many such benefits. Remote employees are fast becoming the new normal and it is no surprise because there is a pool of talent across the globe which you should not miss. However, the output is largely based on how efficiently the manager coordinates and motivates his remote workers. If you develop the right talent management strategy and effective work structure, it is a breeze to manage your Virtual Assistants.
If you are a business owner, this blog will help you choose the right remote worker and give you an insight on how to manage them effectively.
What Should You Look For in a Virtual Assistant?
When you manage a team from a remote location, every component is so important – right from the talent search, training and building a smooth work process. Hiring the right candidate will solve half your problems. Determine the number of Virtual Assistants that you need, their skill set and level of competence before you get on to the actual hiring process.
Here are some of the qualities that you should look out for while hiring a Virtual Assistant:
• Attention to detail
How To Manage the Resources
Managing the resources is a cakewalk if you have done the Step 1 right – by hiring the right candidate. But you still need some talent management strategies in place to get the most out of your employees.
Since there is no face to face interaction, there is a very high chance that the person on the other end can totally misunderstand your requirements. Be descriptive and define the tasks clearly. Tell them what you need, how you need and when you need. A responsible Virtual Assistant will get all his doubts cleared before he starts with the tasks. But you can further assist him with prioritizing things and time management. You can help them track their time for different projects in some online tracker and keep them on track.
Get On The Cloud
It is the responsibility of the business owner to set up a comfortable workspace for the remote workers in the cloud and give them access to all the advanced tools. When you work with the people from all over the globe, keeping all the documents in the cloud is extremely important as it gives you the luxury of working from anywhere.
There is a range of software which most successful business owners use to keep their workspace organized.
• Skype – For general office communication. You can form different chat rooms for different teams and have discussions over voice/video calls often.
• Dropbox or Google Drive – To save all the work-related files on the cloud.
• Trello – To organize and prioritize your projects.
• Asana – For the teams to track their work.
Don’t Be Over-Bossy
The employers who micro-manage their team are never successful. It is important for a business owner to have the right degree of control towards his team. It will be quite annoying for anyone if you keep buzzing them every few minutes asking for the status of the task. Treat your remote workers with respect and give them some time to breathe. Set up clear expectation before you hand over the task and define the deadlines clearly and reasonably, so as to avoid disappointments later on.
It will be a good idea to have a to-do list and practice a ritual of collecting daily report from the Virtual Assistants to know what they accomplished and what to plan for the next day. This will also help in the long run in assessing the performance of the employee during the appraisal.
Schedule Regular Meetings
Scheduling regular meetings – once or twice weekly helps you understand where the team is and what are their pain points. It is the responsibility of the employer to address the problems and provide solutions to help them get over it. Also when you have everyone on the call it gets easier to discuss the progress of the projects and set the goals.
To sum it up, it is easy to build a cohesive and well-coordinated team if you trust your Virtual Assistants, ensure accountability and make time for small talk. The use of smartphones and all the modern apps will help you to a great extent and make you feel liberated to have a team working around for you remotely.
And if you are convinced to hire a Virtual Assistant for your company, you have already landed up in the right place. Write to us at Karen@fabongo.com to discuss more on this.